At first glance, ZappyChat positions itself as a robust AI solution. However, when you begin working with the platform, you quickly realize that its setup process is not for the faint of heart. ZappyChat requires a deep understanding of AI concepts, making it a tool better suited for technical experts rather than business owners who just want results.
To get ZappyChat up and running, users need to grasp complex AI topics like temperature settings, custom fields, custom values, and proper AI prompting. Without an intimate knowledge of AI, users can find themselves stuck or requiring outside help to configure the platform. The intricacies of managing OpenAI’s API and understanding how to optimize its behavior can quickly become overwhelming.
In addition to the complexity of the platform itself, ZappyChat requires users to have their own OpenAI account, meaning you need to manage API keys and deal with message fees directly from OpenAI. So not only are you paying $197 per month for ZappyChat’s subscription, but you're also incurring additional costs for every message sent through OpenAI’s API. For high-volume businesses, these fees can quickly add up, eating into your ROI.
Despite the high level of customization ZappyChat offers, it lacks several essential features that businesses need for seamless AI-driven customer engagement. Here are some of the key areas where it doesn’t meet expectations:
While ZappyChat can schedule appointments, it does not handle dynamic rescheduling. If a customer needs to adjust their appointment, it typically requires manual intervention, which diminishes the time-saving benefits of using AI in the first place.
Lacks Dynamic Personality, Entirely Dependent on Prompts
ZappyChat doesn't offer any dynamic personality-building tools, meaning all interactions are entirely prompt-driven. Users have to manually craft prompts for every possible interaction, limiting the flexibility and adaptability of the AI. It’s difficult to tailor the AI to reflect your brand's unique voice or tone, resulting in conversations that can feel generic or impersonal. This heavy reliance on prompts makes it challenging to create an engaging, human-like interaction with leads without constant fine-tuning of the AI’s responses.
ZappyChat feels like a custom solution—even for the simplest of AI chat interactions. The amount of technical knowledge required to set up basic workflows makes it a challenge for businesses that want a solution that "just works" without needing to understand AI theory in-depth. Every step in configuring ZappyChat requires precise prompting and customization, adding unnecessary friction to the setup process.
ZappyChat's flexibility in creating custom campaigns or use cases is heavily dependent on building comprehensive and often complicated workflows in GoHighLevel. Each unique customer journey or use case requires a detailed GHL workflow, which can be overwhelming for users unfamiliar with the platform’s intricacies. This reliance on GHL workflows means businesses spend more time configuring, testing, and adjusting processes instead of focusing on their core sales activities. The complexity of building and maintaining these workflows can also lead to errors, reducing the overall effectiveness of your AI chat solution.
ZappyChat lacks the pre-built, out-of-the-box features that other AI platforms provide. It doesn't offer tools like Cereba.ai’s C.O.R.E. Intents™, which help automate essential tasks like rescheduling, follow-ups, or updating CRM fields without complex workflows. Without these built-in capabilities, ZappyChat users are left to create manual processes for even the simplest tasks, adding further complexity.
For businesses that need a more intuitive, efficient AI chat tool, Cereba.ai is the ideal alternative to ZappyChat. Cereba is built for ease of use while delivering powerful, pre-built features that streamline customer engagement, lead generation, and sales prospecting.
Cereba.ai requires no advanced AI knowledge, no complicated prompting, and no need for external API management. Its user-friendly setup guides you through the process, making it quick and easy to get started. Once configured, the AI knows what to do and doesn’t need constant tweaking or supervision.
Cereba.ai provides businesses with full control over the flow of conversations using its Conversation Steering feature. You can set the AI to strategically ask questions at the right moments, guiding the interaction toward key outcomes like collecting essential information or moving toward booking a meeting. This keeps the dialogue smooth and purpose-driven, ensuring your prospects stay engaged and on track.
The Scheduling Readiness feature in Cereba.ai ensures that your AI only prompts for appointments when the lead is truly ready. By defining engagement levels, you can set criteria that allow the AI to suggest a meeting only when the lead has shown sufficient interest, improving the likelihood of conversion and reducing wasted time on low-quality appointments.
Rescheduling appointments becomes a seamless process with Cereba.ai’s Dynamic Appointment Rescheduling. When a prospect needs to shift their scheduled time, the AI can automatically offer alternative options, update the calendar, and keep the process running smoothly. This eliminates back-and-forths and manual effort, allowing for frictionless adjustments to appointments.
Cereba.ai continuously updates your CRM by capturing new information during interactions. With the Conversational Contact Updates feature, every relevant detail from each lead conversation is automatically logged into your GoHighLevel CRM. This ensures that your data remains accurate and up-to-date, giving your team the insights they need to follow up effectively.
With Cereba.ai’s Dynamic Personality Builder, you can create an AI persona that reflects your brand’s unique identity. Whether you prefer a formal tone, an upbeat and casual approach, or anything in between, you can tailor the AI’s conversational style. This even extends to specific preferences like emoji use and handling questions about its AI nature, making every interaction feel personalized and true to your brand.
Cereba.ai offers standard reporting in the dashboard, giving you access to detailed data on your AI’s performance. From tracking the number of interactions to monitoring conversion rates, this feature helps you measure effectiveness in real-time. These insights provide actionable information that enables continuous optimization of your AI’s approach to driving leads and improving customer engagement.
Stay ahead with Cereba.ai’s smart Notifications system. Whenever your AI encounters areas where the knowledge base needs an update, or if conversations are heading off course, you’ll receive tailored alerts. This allows you to make necessary adjustments in real time, ensuring your AI remains on point and continues to perform optimally.
What truly sets Cereba.ai apart from ZappyChat is its suite of C.O.R.E. Intents™, which extend beyond basic appointment scheduling to offer advanced automation and customer engagement features.
While ZappyChat offers some customization for AI-driven customer interactions, its steep learning curve, reliance on AI prompting, and additional message fees make it less than ideal for businesses looking for a simple, cost-effective AI solution. Cereba.ai provides a more intuitive, flexible platform designed to handle customer interactions without constant manual intervention, all while offering out-of-the-box features like C.O.R.E. Intents™ that elevate your AI capabilities.
For GHL users looking to simplify their AI chat efforts while driving better results, Cereba.ai is the clear choice. With its straightforward setup, dynamic features, and cost-effective pricing model, Cereba.ai delivers the advanced functionality needed to streamline sales prospecting and customer engagement.