January 25th, 2026
Dedicated Core Knowledge Pages
Your business DNA is now easier to view and edit with dedicated pages for each Core Knowledge section, accessible directly from the sidebar.
- **Brand Voice & Tone page** – View and edit your brand values, personality traits, voice descriptors, and company story in a dedicated full-page editor
- **Visual Identity page** – Manage your logo, brand colors, typography, and visual style with an integrated website scanner to auto-detect your brand assets
- **Market Intel page** – A new combined view with tabs for Target Audiences, Customer Insights, and Competition analysis all in one place
Where to find it:
In the dashboard sidebar under **Core**, you'll now see three new navigation items:
- **Brand Voice & Tone** – Edit your brand's personality and messaging
- **Visual Identity** – Manage colors, fonts, and visual assets
- **Market Intel** – Review your target audiences, customer insights, and competitors
January 12th, 2026
Support Chatbot Knowledge Base
A comprehensive knowledge base has been created to power our upcoming AI support chatbot. This documentation enables faster, more accurate answers to your questions.
- **70+ knowledge articles** covering every major Cereba feature
- **Step-by-step guides** for onboarding, campaigns, reporting, and integrations
- **Troubleshooting content** addressing common errors and questions
- **Go High Level workflow guides** to help you set up your GHL integration
### Topics Covered
- Getting started (signup, login, onboarding)
- Dashboard and navigation
- Campaign configuration and intents
- CMO/Marketing features
- Reporting and analytics
- Go High Level workflow setup
- Common errors and FAQs
### What This Means for You
When the support chatbot launches, it will have instant access to accurate, detailed information about how to use Cereba — helping you get answers faster.
January 11th, 2026
New Help & Support Menu
We've added a new **Help & Support dropdown** to make getting assistance faster and easier.
- **Quick Access to Help Center** – One click to open our help documentation
- **Support Ticket Preview** – See replies from our support team right from the dropdown, without leaving your current page
- **Ticket Count Badge** – A notification badge shows when you have new responses on your support tickets
- **Submit New Ticket** – Start a support request directly from the dropdown
Where to find it:
Look for the **question mark icon (?)** in the top-right corner of your dashboard, next to the notification bell.
January 11th, 2026
Auto-Reconnect Dashboard
Your scheduled follow-ups are now visible and manageable directly from your dashboard.
- **See Your Scheduled Follow-ups** – View all pending auto-reconnects at a glance, including the contact name, phone number, and scheduled date/time
- **Cancel with One Click** – Changed your mind? Cancel any scheduled follow-up directly from the dashboard with a simple confirmation
- **Cleaner Display** – Phone numbers are now formatted for easier reading, and dates show in a friendly format like "Jan 30, 10am"
Where to find it:
1. Go to your **Dashboard** (the home page after logging in)
2. Scroll down to the **Auto-reconnects** card
3. You'll see all pending follow-ups your AI has scheduled
4. Click the **X** button on any row to cancel that follow-up
January 11th, 2026
Conversation Context in Notifications
# Cereba Platform Updates – January 10, 2026
When reviewing notifications about unhappy customers or unanswered questions, you can now **see the full conversation history** that led to the alert.
- **Full Thread Visibility** – See the complete conversation, not just the flagged message
- **Contact Name Display** – Instantly know who the conversation is with
- **Chat-Style View** – Easy-to-read format with customer messages on the left, AI responses on the right
- **Flagged Message Highlight** – The specific message that triggered the notification is clearly marked with an orange border and "Flagged" badge, so you can instantly identify what caused the alert
- **Auto-Scroll to Recent** – Conversations automatically scroll to the bottom, so you don't have to scroll through history to find the flagged message
- **Cleaner Interface** – Removed technical IDs you don't need to see
Where to find it:
1. Go to **Notifications** section by opening the notifications icon in the top right of your screen.
2. Click on any notification, o click "all notifications"
3. The right panel now shows the "Conversation" section with the full thread – scroll is positioned at the most recent messages, and the flagged message is highlighted
March 27th, 2025
Custom Contact Field Updates (Now Live!)
Your AI can now update custom contact fields during conversations! This powerful feature allows you to:
• Automatically capture and store key information
• Update fields based on conversation context
• Keep your CRM data fresh and accurate
• Trigger workflows based on field updates
February 18th, 2025
Unlimited Ai Messages — Now Included in Every Plan
We've removed message limits across all plans. Every Cereba account now includes unlimited AI messages, so you can scale your conversations without worrying about hitting caps or paying per message.
January 11th, 2025
New Agency Tool: Ai Prospector
Introducing the AI Prospector - a new tool designed specifically for agencies. Automatically identify and qualify leads, research prospects, and generate personalized outreach at scale.
December 13th, 2024
General UI Enhancements
We've made several improvements to the dashboard UI:
• Cleaner navigation layout
• Improved loading states
• Better mobile responsiveness
• Faster page transitions
December 13th, 2024
Smarter Referral Capture with Real-Time Notifications
When your AI captures a referral during a conversation, you'll now receive instant notifications. Never miss a hot lead again - get alerted the moment a customer mentions a referral.
December 6th, 2024
Improved Standard Reporting
Our reporting dashboard has been enhanced with new metrics and better visualizations. Track conversation performance, response times, and conversion rates with greater clarity.
November 22nd, 2024
Enhancements to Conversational Nuances
Your AI now handles conversational nuances better than ever:
• Improved handling of slang and informal language
• Better context retention across longer conversations
• Smarter follow-up questions
• More natural response pacing
November 22nd, 2024
Improvements to Ai campaign testing
Testing your AI campaigns is now faster and more intuitive. Send test messages directly from the campaign builder and see exactly how your AI will respond.
November 15th, 2024
Effortless Campaign Updates with Your Ai
Making changes to your campaigns is now seamless. Update messaging, timing, and targeting on the fly without interrupting active conversations.
November 8th, 2024
Improvements to Mobile Friendliness
The Cereba dashboard now works better on mobile devices. Manage your AI, view conversations, and monitor campaigns from anywhere.
November 8th, 2024
Test Campaigns from Cereba Dashboard
You can now test your AI campaigns directly from the Cereba dashboard. No need to send messages from your phone - test everything right from your browser.
November 1st, 2024
Infrastructure Updates
We've upgraded our infrastructure for better performance and reliability. Expect faster response times and improved uptime across all features.
November 1st, 2024
1-on-1 Onboarding Support Available to All Users
Every new Cereba user now has access to personalized 1-on-1 onboarding support. Schedule a call with our team to get your AI set up and running perfectly.
October 9th, 2024
Campaigns 1.0 is live!
Introducing Campaigns - a powerful new way to automate your outreach. Create multi-step sequences, set triggers, and let your AI handle follow-ups automatically.
August 16th, 2024
Misc onboarding and small instruction updates
We've updated the onboarding flow with clearer instructions and improved guidance. Getting started with Cereba is now faster and easier.
August 10th, 2024
Enhanced GHL connection steps
Connecting Cereba to GoHighLevel is now simpler. We've improved the connection flow with clearer steps and better error handling.
August 10th, 2024
Auto-reconnect now live with all paid accounts
Your AI can now automatically re-engage leads who've gone cold. Auto-reconnect identifies inactive conversations and sends follow-up messages to bring them back.
July 11th, 2024
Onboarding company synopsis enhancements
The company synopsis step in onboarding now captures more relevant information about your business, helping your AI understand your company better from day one.
July 5th, 2024
GHL Scheduling Intent feature updates and improvement
The scheduling intent has been improved with better calendar integration, smarter time slot suggestions, and more reliable appointment booking through GoHighLevel.